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| FAQs |
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Ordering Information To place an order we accept orders through our website. You can simply add items to your shopping cart through the Order Page and checkout using Paypal. You can also place an order by phone or fax to the number: (510) 324-8964. You can also e-mail order@landruchocolates.com Currently we offer payments by PayPal, which can process Visa, Mastercard, American Express, Discover. If you have a PayPal account, you can make payments easily. If you do not have a PayPal account, it is not necessary to have one and you can still order using your preferred credit card. |
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Q: How can I order by email? A: To ensure your security, we ask that you do not enclose financial information in your email such as credit card or check information. We simply ask that you include in the body of your email your desired items and contact information such as home, work or mobile phone numbers. You can also give us a timeframe that is the best time to contact you about the order. During this call, we will collect and process your information. We value your security and privacy and do not keep your financial information stored anywhere. |
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Q: Is there a minimum order? A:There is no minimum order but appropriate delivery or shipping and handling charges including any thermal packing expense will be levied for each order. It may be a good idea to group with other people to make one big order. Q: How many flavors can I pick? When ordering chocolates, we require that one flavor be chosen for every six (6) pieces. For reference: Six (6) piece boxes = one (1) flavor. Twelve (12) piece boxes = two (2) flavors. Sixteen (16) piece boxes = three (3) flavors. Twenty-Four (24) piece boxes = four (4) flavors. Doing so keeps the price of our confections down since we are a family run business and minimizes the turnaround time. For the Quarter Collections, you may order the assorted flavor or chose from the collection for immediate availability. Please note the following: (1) There is no shipping of strawberries and cherries outside of the San Francisco Bay Area, and (2) Shipments can only be made in the continental United States. |
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Shipping Methods We offer USPS, FedEx and UPS. Generally we recommend USPS as it is the most cost effective shipping for our customers. However if there is preferred shipping method such as FedEx or UPS, we have that option as well. For warm weather, we suggest either an overnight or 2 day delivery service, from any of these courier companies. We cannot guarantee that the chocolate will arrive in perfect condition. Despite our best efforts to minimize the chances of the chocolates to be ruined during shipping, there may be some cases where extreme temperatures damage the product. We cannot offer any refunds or replacements in the event that damage occurs due to extreme temperature conditions |
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Q: Why do I need special packaging for summer? A: Chocolate is perishable. Shipping often exposes our chocolates not only to physical extremes but to temperature extremes as well. During summer, our chocolates may be exposed to high temperatures, which would cause the chocolates to melt, deform or even spoil. With an insulated package and an ice pack, the chocolates have a higher chance of arriving intact, just the way we shipped it. |
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Q: Can you guarantee that my chocolates will arrive in perfect condition? A: We cannot guarantee that the chocolate will arrive in perfect condition. Despite our best efforts to minimize the chances of the chocolates to be ruined during shipping, there may be some cases where extreme temperatures damage the product. We cannot offer any refunds or replacements in the event that damage occurs due to extreme temperature conditions. |
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Q: When do you ship? A: To ensure that the chocolates arrive before the weekend, we try to ship between Mondays through Wednesday with Priority shipping. We can only ship on Thursday if the order is placed before 12 PM Pacific Standard Time AND overnight shipping is selected. Otherwise all other orders placed after this time will be shipped out the following Monday. NOTE: There will be no shipments during the summer months - check back for any changes. |
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Q: How long will perishable chocolate last in transit? A: It has been our experience that our chocolates and confections will not last longer than three (3) days in transit, by doing so we eliminate the chance of the chocolates to be in transit for more than this time. During these hot summer months, we recommend that you choose thermo packaging and an appropriate amount of ice packs. In extreme temperatures, chocolates may only last a little of 24 hours in transit. We also recommend that since delivery companies often leave packages on the your front door step or porch, it would be best for someone to personally accept the package or for the chocolates to arrive at your workplace. |
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Baile Food Company
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