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Customer Service

Customer Service

Introduction
In era of the modern technology, the normal conduct of business is automated telephone or online service. Even email is such that businesses can email the customers with no-reply-from-customers option. One-way-communication. Practically no contact customers.  Landru Chocolates™ would like to coordinate with your orders in person if you need to. Even if you order on line you may call or email us about your queries or special instructions. This is important when you are ordering products that will be sent to multiple addresses or more personalize.  It is important that you read the FAQ( Frequent asked question) menu before ordering so that you will know how Landru Chocolates handles ordering process. There are supplemental information in the Downloads  page about brief descriptions of the confections offered in the website and custom favors.
Party and Wedding Favors and Other Special Orders
Party favors and other special orders shall have a minimum order of $150 and delivery at least 15 days after final approval of the order. Wedding Favors may need two month advance notice upon approval of the order and minimum order of 150 pieces. The actual delivery date may depend on the complexity of the order and type of packaging.  You may select flavors from the products shown in the website. You also may request special finish or your logo on the pieces for additional cost. Logo file shall be provided in at least 300 dpi jpg or eps file.  You must call 510-258-9645, e-mail order@landruchocolates.com for this type of order. You may also fill out the form on the Custom Orders Page and we will contact you back to discuss your order.
Corporate Orders
You may select from the list of assorted products from this website or special orders with custom finish or/and selected flavor. Custom finish may include company logo or/ and artwork. All graphic files shall be provided by the client in least 300 dpi jpg or eps files. We will coordinate and work with you until the completion of your order.   You must call 510-258-9645, e-mail order@landruchocolates.com for this type of order. You may also fill out the form on the Corporate Orders Page and we will contact you back to discuss your order.
Wholesale Orders
You need to email to us your company information and reseller permit information by filling out the form in the Wholesale Page. We will call you back to discuss your order.
Payment Policy
Before any order will be processed, Landru Chocolates will provide you with price quotation with the description of your approved order. All orders will require 50% down payment upon your approved order and 50% before delivery of the order. We need to receive the payment in credit card, approved check or cash. We do not offer any 30-day payment plan.

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